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Costco is a great place to buy stuff, and my family spends easily a few thousand dollars at their store locations. The point of the post is that an employee at the center was not properly trained to put her professionalism before emotions. I can understand if she was frustrated at scanning endless items without taking proper breaks during a busy Saturday afternoon.

First thing she did wrong was not scanning the heavier items in the shopping cart and pass the cart to the awaiting customer.

Second, she kept pushing the items further down when there was no more room to go regardless of how hard she forced the issue. The tilapia filets’ packaging went cracked the first time, and she shoved harder two three times until I told her that she’s crushing the fish and completely destroyed the Styrofoam package. I loved how she explained herself when the head cashier questioned her at what happened. “No one was helping me.”

This was unacceptable because she was literally taking the fifteen dollar fish, place it on the floor, step on it two three times before charging the customer by her actions because she was upset at something.

The fish was refused and I still managed to rack up a three hundred dollar American Express charge from the other items. Hope she has a good weekend, and I will never take it for granted that some people do not think about cashiering logistics, and treating customers with good manners.